After-Sales Service

Thank you very much for choosing our products, our team will provide the following services:
When the equipment arrives at the final destination, according to the users' requirements, we will assign technical personnel to install and debug the equipment on the site under the promise that the installation conditions are available, and to carry out the 3-8 days of operation and maintenance trainings for the user's operating personnel of the equipment.
The one-year warranty period of the product is valid from the date when the equipment is officially accepted. During the warranty period, in case of any quality problem of the equipment, our company will provide the spare parts free of charge and send the complete technical guidance documents until the problems are solved. Moreover, our company also provides free on-site maintenance for any damaged components caused by normal operation or any design and manufacturing problems, including the replacement of parts unable to be repaired.
After the expiry of warranty, in case of any product failures, our company offers a lifetime supply of spare parts; if the on-site service is required, our company will collect the basic maintenance cost. For countries and regions with more concentrated overseas users, our company will provide the return visit and maintenance service free of charge at times for the products out of the warranty period. 
Provide the lifetime maintenance service. During the whole application period of the equipment, we provide the technology consulting and operating guidance service by e-mail or telephone. 

Tel: +86-0351-5268843 
WeChat: +86-13363418100
Shanxi Golden Kaiyuan Co., Ltd.

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No. 11, Guangli Mechanical Processing Industrial Park, Yangqu Town, Jiancaoping District, Taiyuan City, Shanxi, China
Postcode: 030008
Copyright  2020 Shanxi Golden Kaiyuan Co., Ltd.
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